Voicent Dashboard
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Developer’s Description
Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions – phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization. Key Features: Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard. Full integration with Call-scripting. Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons. Includes a dialpad that can transfer, hold, park, record, and play audio during calls. Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions. Visually displays incoming call ACD queues. Easily schedule customer callbacks, with automatic call back reminders. Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling. Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases
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Agent Dashboard™ Overview
The Agent Dashboard is a multi-purpose desktop tool that is used in many Voicent software applications. It can be used as a softphone, a campaign management tool, a PBX menu design tool, a CRM management tool, a business calendar system, and even a company chat system.
The Agent Dashboard is a multi-purpose desktop tool that is used in many Voicent software applications. With IVR and PBX software, the Agent Dashboard can be a softphone for agents where calls can be routed, transferred, and answered. With Predictive Dialer and Outbound Call Center software, the Agent Dashboard can be a campaign manager for starting voice/text/email campaigns and viewing real-time summaries.
The Agent Dashboard is designed to boost agent productivity and efficiency. Whenever live calls are connected, a CRM popup screen displays automatically with the customer’s CRM record for the agent to view. Plus, all calls can be made or answered with just a headset plugged into your PC, so you can have hands-free conversations with customers.
Voicent’s Agent Dashboard offers not only agents a faster and easier way to handle phone calls, but also business owners and call center managers a 360 degree view of business activity. For example, the dashboard home page displays daily reports, which includes total closed sales, total incoming calls, total outbound calls, total emails sent, total potential deals, total web form leads, and total landing page visits.
Since most Voicent software requires the use of Agent Dashboard™, we made it a free software tool that you and your agents can download anywhere in the world. With the Agent Dashboard, agents can create accounts and get their own phone extensions. Setting up at-home agents is easy–simply download the Agent Dashboard™ software and log into your account. You and your agents may use unlimited Agent Dashboard™ applications.
When someone calls in, a screen automatically pops up with the caller’s information, contact history, and notes about the caller. If the caller is new and is not yet in the CRM database, a new entry is automatically added to the CRM for the caller, with the date of the call and the caller’s phone number saved into the CRM.
OVERVIEW
With Release 9.0.1, Voicent introduced Voicent Dashboard, a unified agent desktop software that puts the customer at the center of all interactions – phone, text message, email, and social media. By providing customer information accurately and integration with business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.
KEY FEATURES OF VOICENT DASHBOARD
Fully integrated with Voicent CRM, agents are able to manage customer CRM records directly in Dashboard
Fully integrated with Call-scripting
Embedded browser that can automatically convert phone numbers to click-to-call buttons
Includes a dialpad that can transfer, hold, park, record, and play audio during calls.
Includes a special window for entering call notes with buttons and dropdown box for quick call disposition.
Visually displays incoming call ACD queues.
Easily schedule for customer callbacks, with automatic call back reminders.
Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail
Voicent Dashboard is a unified agent desktop program that puts the customer at the center of all interactions – phone, text message, email and social media. The program enables agents to deliver superior customer experiences for your organization. It Includes a dialpad that can transfer, hold, park, record and play audio during calls.
Publisher Description
Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions – phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization.
Key Features:
Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard.
Full integration with Call-scripting.
Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons.
Includes a dialpad that can transfer, hold, park, record, and play audio during calls.
Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions.
Visually displays incoming call ACD queues.
Easily schedule customer callbacks, with automatic call back reminders.
Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling.
Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.
About CRM Dashboard
CRM Dashboard is a free software published in the Other Comms Tools list of programs, part of Communications.
This Other Comms Tools program is available in English. It was last updated on 26 March, 2018. CRM Dashboard is compatible with the following operating systems: Windows.
The company that develops CRM Dashboard is Voicent Communications, Inc. The latest version released by its developer is 9.0.5. This version was rated by 1 users of our site and has an average rating of 3.0.
The download we have available for CRM Dashboard has a file size of 411.65 KB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2013-10-23 and was downloaded 968 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. If your antivirus detects the CRM Dashboard as malware or if the download link is broken, use the contact page to email us.
How to install CRM Dashboard on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the CRM Dashboard is downloaded click on it to start the setup process (assuming you are on a desktop computer).
1: Click Install Key after navigating to Tools & Settings > License Management > Plesk License Key.
2: Choose Upload a licence key file.
3: Click OK after providing the path to the key file you downloaded from the email.